What Does Five9 Say About Themselves:

“Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

At Five9, we understand the need to turn each customer interaction into a positive business outcome while balancing against operational costs. Every day, we help our customers improve their customers’ experiences and increase revenue at a significantly lower cost than traditional premise-based systems.”

What Do We Think of Five9:

Five9 has its roots in predictive dialing.  For some time, they have been a leader in hosted predictive dialing.  Today, Five9 offers a full suite of hosted call center products for both inbound and outbound centers.